Prompt Care by TeleHealth Care Co., Ltd. is committed to complying with the Personal Data Protection Act 2021 (PDPA) and is a market leader in healthcare and privacy.

This policy describes how we use your personal information. We would like you to understand how we work with your data, so you can make informed choices and have control over it. We invite you to take a moment to understand this policy. Furthermore, we may update this policy from time to time, and if we make any changes, we will notify you for your review.

This policy describes how we use your personal information for our health services and products, including our personal services and our partner services.

This policy covers:

1. Who we are
2. What personal information do we hold, and how do we obtain it?
3. What do we use your personal information for?
4. Sharing your personal information
5. Storage
6. Data security and transfer
7. Your Rights

If you have further questions about how we process your information, please feel free to contact us by:

Address: TeleHealth Care Co., Ltd. 611 Bamrungmuang Road, Khlong Maha Nak, Pom Prap Sattru Phai, Bangkok 10100

Email: contact@telehealthcare.co.th

1. Who We Are

Our health services are provided by TeleHealth Care Co., Ltd., whose registered office and main place of business are at 611 Bamrung Muang Road, Khlong Maha Nak Subdistrict, Pom Prap Sattru Phai District, Bangkok 10100. "We" means TeleHealth Care. We provide your information to other companies in our group.

2. What personal information do we hold and how do we obtain it?

We emphasize the security of user information as much as possible. Including collecting personal information from users by providing information that you have entered through the registration section, such as your full name, last name, gender, date of birth, nationality, ID card number, address, telephone number, etc., as well as your conversation and service information. Since privacy is our top priority, we ensure protection and confidentiality.

Technical data and analysis

When you use our application. We may automatically collect the following information, which is allowed by the device or settings in your browser:

• Technical information, including the address used to connect a mobile phone or other device to the Internet. Your log on information type, System and platform and browser version of the device version of the operating system. or your wireless carrier application and location (according to the IP address);
• Information about your visit (such as when you first used the application and when you last used the application and the total number of sessions you have in that application), as well as the products and services you view or take the time to respond to applications and updates. Interaction information (such as pressing a button or the time and frequency of your interactions with communications we send to you in the application or otherwise) and any phone number used to call our customer service number.

We work with partners who provide analytics and advertising services to us (for our services only, not for third-party advertising), including to help us understand how users interact with our services. Providing our advertising on the Internet and measuring the effectiveness of our services and our ads.

3. What do we use your personal information for?

The purposes for which we use your personal data and the legal reasons for which we do so are as follows:

Provide services to you.

• We value providing you with the best access to online consultations and making them easy to use, so we need to use your personal information. Present to your service provider for information to verify identity with the base of the information in the provider's system, including registering medical records so that you can only perform the service, including marketing and promoting our services to you. In addition to service and public relations. We will continue to improve the service.
• We may obtain and use information about your exact location where you have given your consent (through giving us access to your location through your application settings, browser, or address). We may obtain your approximate location from your IP address.
• Your data that is stored anonymously will be used for research purposes to further system development and others.

Other uses

How we use and disclose your medical information

This Privacy Notice informs us of how we will use and disclose patient information, specific information regarding services and payments, and all types of conduct and disclosures in accordance with applicable regulations and laws.

Service Aspects We may use your medical information. For medical services, we may disclose your medical information to physicians, nurses, specialists, or other health professionals involved in providing medical care or treatment. We may also share your medical information with our personnel or non-service providers. Other agencies or medical facilities to provide services or cooperate in medical treatments such as prescriptions, laboratory tests, and X-ray examinations. We may also disclose your medical information to third parties who may be involved in further medical treatment.

Payment side We may use and disclose your medical information. For invoicing, charge for treatment and your service fees received from us from the insurance company or a third party. We may provide you with a health plan. About treatment to decide if your plan will cover treatment.

4. Share your personal information with others

We will disclose your medical information. When the law requires such information to be disclosed.

For the prevention of serious harm to health or safety. We may use and disclose your medical information as necessary to prevent or reduce serious emergency harm to your health and safety, including the health and safety of the public or other persons. Disclosure is made to individuals who can help stop or reduce harm.

Employee compensation We may use and disclose your medical information to employee compensation funds or similar projects as required by law. In cases of work-related injury or illness.

Public Health Disclosure We may disclose your medical information. For public health purposes, such objectives Generally speaking, these include:

• Disease prevention and control (e.g., cancer, tuberculosis) Injury or disability
• Report milestones such as births and deaths.
• Report child abuse or neglect.
• Report hazardous incidents or food-related supervision. Medications, defects, or product problems
• Informing people who may have had the disease may make them more likely to contract or spread the disease.
• Notify government agencies. I see patients as victims of abuse. Abandonment or domestic violence and disclosure as required by law.

Health Control Activities: We may disclose medical information to government agencies. Licensing agencies, inspection agencies, and accreditation agencies as permitted or required by law.

Legal action: We may disclose medical information to the court. Lawyers and court officials during detention, court proceedings, or administrative proceedings.

Litigation and other legal proceedings: For litigation and other legal proceedings, we may disclose your medical information in accordance with court orders or administrative orders or pursuant to subpoenas, requests for hearings, subpoenas, summonses, or other legal proceedings.

Law enforcement: If the law is enforced and as required by law to do so, we may disclose medical information.

• To identify or determine suspicions of fugitives, witnesses, objects, or missing persons.
• Suspected crimes Under limited circumstances If we do not have the consent of the person,
• Deaths suspected to be the result of crimes
• It's about crime, which is accusing us.
• In the event of a medical emergency, to report a crime, the place of occurrence, or the person who was assaulted, or to identify the identity, explanation, or address of the person who committed the crime.

National security and intelligence activities: As required by law, we may disclose your medical information to government agencies for intelligence, counterintelligence, and other national security activities.

Prisoner: If you are a prisoner in a correctional institution or under the control of a law enforcement officer, we may disclose your medical information to correctional institutions as required by law.

Clarifications for sharing personal information

The platform is considered a public space. Whatever information you share, it will be visible to others and may be recorded by a third party. We cannot monitor, track, extract, or delete your data from those third parties. Please be careful before posting prohibited personal information.

Anonymized information

We may display it on our website or share it with our commercial partners who collect anonymous information. It does not personally identify you, but it does show general trends, such as the number of users of our services.

5. Retention period

We maintain your medical records in accordance with standard practices. Below is a summary of our retention policy. However, we may retain records that do not identify you for legitimate business purposes, such as management. Our business planning record at any other time as required by law or regulation.

Types of information and Storage period

User login for 10 years

User Personal Information

(Name-surname, gender, date of birth, nationality, gender, ID number, telephone number) for 10 years

Telemedical Information

(Conversation information, date, time and location of service) for 10 years

Data Analysis for 10 years

Access and usage information for 10 years

In-depth analytics data for 10 years

6. Security storage and transfer

We do not store your health information on your mobile device. We store all your health information on our platform.

In case you choose a password that allows you to access certain parts of our application. You are obliged to keep this password confidential. We ask you not to share your password with anyone.

We encrypt the data sent in and out of the application. We use strict security procedures and features to try to prevent unauthorized access. We will take all reasonable steps to ensure that your information is treated securely and in accordance with our privacy policy.

7. Your Rights

As stated above, whenever we rely on your consent to process your personal data, we must rely on your consent to process your personal data. You have the right to withdraw your consent at any time by accessing the privacy settings in the application.

You also have specific rights under the PDPA to:

• Wherever we process data based on your consent. You can withdraw that consent at any time, and you can do so through the privacy section of our application.
• Understand and request a copy of the information we have about you. It depends on the duration of our treatment. Recording Your appointment with us and other medical records can be accessed through the application. For other information, you can send a request by email.
• Ask us to correct or delete the information we have about you. Subject to restrictions relating to our obligation to store medical records or medical records for medical diagnosis and treatment for a specified period of time.
• ask us to restrict the processing of your personal data or object to our processing;
• Make your data portable.

Contact Us

If you have any questions or concerns, you can contact us by emailing contact@telehealthcare.co.th